TERMS AND CONDITIONS
Welcome to the Remote Ramblers website. Your use of this Site and/or @remote_ramblers is subject to certain terms and conditions of use, these terms set forth below. These Terms are important for both you and us as they create a legally binding agreement between us, protecting your rights as a valued customer and our rights as a business.
PLEASE READ THESE TERMS CAREFULLY BEFORE USING AND/OR PLACING AN ORDER FROM THIS WEBSITE/INSTAGRAM/FACEBOOK/PINTEREST FORUM @REMOTE_RAMBLERS. THEY MAY SEEM TECHNICAL AND LEGALISTIC. BUT THEY ARE IMPORTANT. BY USING THIS SITE AND/OR PLACING AN ORDER FROM THIS SITE/INSTAGRAM FORUM, YOU ACCEPT THESE TERMS AND OUR PRIVACY POLICY WITHOUT ANY RESERVATIONS OR QUALIFICATIONS AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE SITE/INSTAGRAM FORUM OR ANY OF THE SERVICES PROVIDED ON THIS SITE/INSTAGRAM FORUM, OR PLACE AN ORDER FROM THIS SITE/INSTAGRAM FORUM.
DISCLAIMER: Some of our merchandise is created from vintage product that has been recreated to take the current form of modern day furnishings. Vintage textiles may show signs of age and wear such as, repaired tears, unrepaired tears, holes, fraying, fading, stains & spots, etc. These details are part of each textile’s unique history and add to its beauty, character and value.
If you have any questions about the Terms or the Privacy Policy, you may contact us through our contact web form.
USE OF OUR WEBSITE/INSTAGRAM FORUM
You agree that:
1. You may only use the Website/INSTAGRAM forum @remote_ramblers to make legitimate inquires or orders.
2. You will not make any speculative, false or fraudulent orders. If we are reasonably in the opinion that such an order has been made, we shall be entitled to cancel the order.
3. You also undertake to provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary (see our Privacy Policy for more information on how we use your personal information).
4. If you do not give us all of the information that we need, we may not be able to complete your order.
SERVICE AVAILABILITY
Items offered through this Website/Instagram/Facebook/Pinterest Forum @remote_ramblers are available for global shipping, but prices vary based on weight and distance.
AVAILABILITY OF PRODUCTS
All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order.
REFUSAL OF ORDER
We reserve the right to withdraw any product from this Website at any time and/or remove or edit any materials or content on this Website. While we will take reasonable efforts to process all orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.
We will not be liable to you or any other third party by reason of our withdrawing any product from this Website, whether it has been sold or not, removing or editing any materials or contents on this Website or for refusing to process or accept an order after we have sent you the Order Confirmation.
REFUNDS AND RETURNS
All of our home decor merchandise purchased has a no refund, no return policy. This policy is NON NEGOTIABLE. Our beauty and leather accessories are available for return and refund, but cost of return shipping is paid for by you, the customer. Additionally, all products that you wish to return, must be returned unused and with 48 hours of arrival.
DELIVERY
If for any reason whatsoever, we cannot meet the delivery date, you will be kept informed. Please note however, that we do not deliver of Sundays.
For signature required deliveries, you will be responsible for the receiving of your delivery. If your package is not retrieved, you will then be responsible for shipping cost. You will not be refunded for packages that you have not retrieved.
RISK AND TITLE
The product(s) will be at your risk from the time of delivery. Ownership of the product(s) will only pass to you when we receive full payment of all sums due in respect of the products.
PRICE AND PAYMENT
The price of the products shall be the one quoted from time to time on our Website/INSTAGRAM forum, expect where there is an apparent error. While we take care to ensure that all prices quoted on our Website are accurate, errors may occur. If we discover an error in the price of any product(s) you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or canceling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the product(s) you will receive a full refund.
We are under no obligation to sell the product(s) to you at the incorrect (lower) price (even after we have sent you a Shipment Confirmation) if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as such. The total cost of the order is the price of the product(s). Prices may change at any time, but (except as provided above) any potential change will not affect any order for which a Order Confirmation has been sent, therefore (except as provided above) price adjustments on previous orders are not permitted.
EXCHANGES/RETURNS POLICY
General policy: Please see Refunds and Returns (above).
Returns of defective products
In circumstances where you consider that the product does not conform to your order, you should PROMPTLY contact us via our web form with details and photo. Product MUST be shipped to our location within 48 hours upon receiving merchandise. Please note: We will not cover the shipping cost of your merchandise return.
LIABILITY AND DISCLAIMERS
Our liability in connection with any product purchased through our website/INSTAGRAM forum is strictly limited to the purchase price of that product.
We publish information on this Site as a convenience to you. While we attempt to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. We reserve the right to make corrections and changes to the Site at any time without notice. The products described in the Site may not be available in your region. We do not claim that the information in the Site is appropriate to your jurisdiction or that the products described in this Site will be available for purchase in all jurisdictions.
YOU ASSUME ALL RESPONSIBILITY AND RISK WITH RESPECT TO YOUR USE OF THE SITE, WHICH IS PROVIDED “AS IS”.
WRITTEN COMMUNICATIONS
When using our site/instagram/facebook/pinterest @remote_ramblers you accept that communication with us will be mainly electronic. We will contact you by email, Instagram, or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
BINDING NATURE; ASSIGNMENT
These Terms and our Privacy Policy are binding on you and us. You may not transfer, assign, charge or otherwise dispose of these prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of these Terms and our Privacy Policy, or any of our rights or obligations arising under them, at any time.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under an order you have placed that is caused by events outside our control. This shall include any act, event, non-happening, omission or accident beyond our reasonable control and shall include in particular (without limitation) the following:
1. Strikes, lock-outs, Civil Commotion, other industrial action.
2. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
3. Any shipping, postal or other relevant transport strike, failure or accidents.
ENTIRE AGREEMENT
These Terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of these Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and us acknowledge that, in entering into these Terms, neither you nor us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between you and us prior to such Terms.
OUR RIGHT TO MODIFY THESE THERMS
We have the right to revise and amend these Terms at any time. You will be subject to the Terms and Remote Ramblers policies in force at the time that you order products from us, unless any change to those policies, Terms or Privacy Policy is required to be made by law or governmental authority, in which case it will apply to orders previously placed by you.
QUESTIONS AND FEEDBACK
We welcome your questions, comments and feedback. Please send all questions comments and feedback to us via our web form.
Shipping Policy
General Information
We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.
Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost.
We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.
Domestic Shipping Information
Our shipping options for shipping within the U.S. are as follows. Business days are Monday through Friday only and do not include national holidays.
Free standard shipping with estimated delivery within 6 business days.
Cost of shipping is pre-determined by product weight.
Goods from our ‘leather accessories’ usually arrive within a week inside of the US, and our home decor and beauty goods usually arrive within 15 days, as they are shipped from Morocco.
International Shipping Information
All international packages are currently shipped via Moroccan national post, Amana. We have standard rates based on weight.
International deliveries can take up to 3 weeks from the time it has shipped until it is delivered.
International orders are subject to duties/customs fees. We do NOT collect these fees at checkout and if applicable, may be collected at time of delivery. Remote Ramblers is not responsible for these fees.
Orders refused at delivery and returned to us are subject to having return shipping costs withheld from any refunds issued once the package has been returned to us.
For more information please feel free to contact us at heythere@remoteramblers.com or for information concerning returns please see our return policy. (above)
Privacy Policy Information
Introduction
This privacy notice provides you with details of how I collect and process your personal
data through your use of www.remoteramblers.com, including any information you may provide
through my site when you purchase a product or service, sign up to my newsletter or take
part in a prize draw or competition
Contact Details
My full details are: Brandi Jordan
Email address: heythere@remoteramblers.com
If you are not happy with any aspect of how I collect and use your data, you have the right
to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority
for data protection issues (www.ico.org.uk). I would be grateful if you would contact me
first if you do have a complaint so that I can try to resolve it for you.
It is very important that the information I hold about you is accurate and up to date. Please
let me know if at any time your personal information changes by emailing me at heythere@remoteramblers.com
What data I collect
Personal data means any information capable of identifying an individual. It does not
include anonymised data. I may process certain types of personal data about you as
follows:
– Identity Data may include your first name, maiden name, last name, username, marital
status, title, date of birth and gender.
– Contact Data may include your billing address, delivery address, email address and
telephone numbers.
– Financial Data may include your bank account and payment card details.
– Transaction Data may include details about payments between us and other details of
purchases made by you.
– Technical Data may include your login data, internet protocol addresses, browser type
and version, browser plug-in types and versions, time zone setting and location, operating
system and platform and other technology on the devices you use to access this site.
– Profile Data may include your username and password, purchases or orders, your
interests, preferences, feedback and survey responses.
– Usage Data may include information about how you use our website, products and
services.
– Marketing and Communications Data may include your preferences in receiving
marketing communications from us and our third parties and your communication
preferences.
How I collect your personal data
I collect data about you through a variety of different methods including:
– Direct interactions: You may provide data by filling in forms on my site (or otherwise) or
by communicating with me by post, phone, email or otherwise, including when you:
– Order products or services;
– Create an account on my site;
– Enter a competition, prize draw, promotion or survey; or
– Give me feedback.
– Automated technologies or interactions: As you use my site, I may automatically collect
Technical Data about your equipment, browsing actions and usage patterns. I collect this
data by using cookies, server logs and similar technologies.
How I use your personal data
I will only use your personal data when legally permitted. The most common uses of your
personal data are:
– Where I need to perform the contract between us;
– Where it is necessary for our legitimate interests (or those of a third party) and your
interests and fundamental rights do not override those interests;
– Where I need to comply with a legal or regulatory obligation.
I require this information to understand your needs and provide you with a better service,
and in particular for the following reasons:
Internal record keeping;
I may use the information to improve my products and services;
I may periodically send promotional emails about new products, special offers or other
information which I think you may find interesting using the email address which you have
provided;
From time to time, I may also use your information to contact you for market research
purposes by email.
Generally, I do not rely on consent as a legal ground for processing your personal data,
other than in relation to sending marketing communications to you via email. You have the
right to withdraw consent to marketing at any time by emailing me at
heythere@remoteramblers.com
Security
I am committed to ensuring that your information is secure. To prevent unauthorised
access or disclosure, I have put in place suitable physical, electronic and managerial
procedures to safeguard and secure the information I collect online.
Mobile device privacy
The following applies to my site, when viewed on a mobile device:
When accessed with a mobile device, my site may collect information automatically, such
as the type of mobile device you have, device identifiers and information about your use of
the site. Regardless of the device you use to access the site, it will also collect information
you provide, as well as information about your interaction with the site and its content.
If location services are activated on your mobile device, my site may collect information
about the location of your device. Your mobile network service providers may collect
device-specific information, such as a device identifier, when you use my website. This
information collected by your mobile network service will not be associated with your user
account with me, or with your personally identifiable information.
Cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a
web server to a web browser and is stored by the browser. The identifier is then sent back
to the server each time the browser requests a page from the server. This enables the web
server to identify and track the web browser.
I may use both “session” cookies and “persistent” cookies on the website. Session cookies
will be deleted from your computer when you close your browser. Persistent cookies will
remain stored on your computer until deleted, or until they reach a specified expiry date.
I will use the session cookies to keep track of you whilst you navigate the website and to
prevent fraud and increase website security. I will use the persistent cookies to enable my
website to recognise you when you visit and keep track of your preferences in relation to
your use of my website.
I use Google Analytics to analyse the use of this website. Google Analytics generates
statistical and other information about website use by means of cookies, which are stored
on users’ computers. The information generated relating to my website is used to create
reports about the use of the website. Google will store this information. Google’s privacy
policy is available at: http://www.google.com/privacypolicy.html.
In most Internet browsers, you can change your settings so that you will be warned each
time a cookie is being sent, or so that cookies will be turned off. With cookies blocked,
some functions of the site may not operate properly.
Disclosure of your personal data
I may disclose your personal information to any of my employees, officers, agents,
suppliers or subcontractors insofar as reasonably necessary for the purposes set out in
this privacy policy.
In addition, I may disclose your personal information:
– to the extent that I am required to do so by law;
– in connection with any ongoing or prospective legal proceedings;
– in order to establish, exercise or defend my legal rights (including providing information
to others for the purposes of fraud prevention and reducing credit risk);
– to the purchaser (or prospective purchaser) of any business or asset that I am (or are
contemplating) selling; and
– to any person who I reasonably believe may apply to a court or other competent
authority for disclosure of that personal information where, in my reasonable opinion, such
court or authority would be reasonably likely to order disclosure of that personal
information.
Except as provided in this privacy policy, I will not provide your information to third parties.
Data retention
I will only retain your personal data for as long as necessary to fulfill the purposes I
collected it for, including for the purposes of satisfying any legal, accounting, or reporting
requirements.
By law I must keep basic information about my customers (including Contact, Identity,
Financial and Transaction Data) for six years after they cease being customers for tax
purposes.
Links to other websites
My website may contain links to other websites of interest. However, once you have used
these links to leave my site, you should note that I do not have any control over that other
website. Therefore, I cannot be responsible for the protection and privacy of any
information which you provide whilst visiting such sites and such sites are not governed by
this privacy statement. You should exercise caution and look at the privacy statement
applicable to the website in question.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your
personal data. These include the right to
Request access to your personal data;
Request correction of your personal data;
Request erasure of your personal data;
Object to processing of your personal data;
Request restriction of processing your personal data;
Request transfer of your personal data;
You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-
general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email me at heythere@remoteramblers.com
You will not have to pay a fee to access your personal data (or to exercise any of the other
rights). However, I may charge a reasonable fee if your request is clearly unfounded,
repetitive or excessive. Alternatively, I may refuse to comply with your request in these
circumstances.
I try to respond to all legitimate requests within one month. Occasionally it may take me
longer than a month if your request is particularly complex, or you have made several
requests. In this case, I will notify you and keep you updated.
Policy amendments
I may update this privacy policy from time to time by posting a new version on my website.
You should check this page occasionally to ensure you are happy with any changes. I may
also notify you of changes to our privacy policy by email, if you have elected to receive
these.