Shipping Policy

General Information

• We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.

• Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.

• If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.

• If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost.

• We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.

• We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.

Domestic Shipping Information

• Our shipping options for shipping within the U.S. are as follows. Business days are Monday through Friday only and do not include national holidays.

  • Free standard shipping with estimated delivery within 6 business days.

    • Cost of shipping is pre-determined by product weight.

  • Goods from our ‘leather accessories’ usually arrive within a week inside of the US, and our home decor and beauty goods usually arrive within 15 days, as they are shipped from Morocco.

International Shipping Information

• All international packages are currently shipped via Moroccan national post, Amana. We have standard rates based on weight.

• International deliveries can take up to 3 weeks from the time it has shipped until it is delivered.

• International orders are subject to duties/customs fees. We do NOT collect these fees at checkout and if applicable, may be collected at time of delivery. Remote Ramblers is not responsible for these fees.

  • Orders refused at delivery and returned to us are subject to having return shipping costs withheld from any refunds issued once the package has been returned to us.

  •  For signature required deliveries, you will be responsible for the receiving of your delivery. If your package is not retrieved, you will then be responsible for shipping cost. You will not be refunded for packages that you have not retrieved.

For more information please feel free to contact us at heythere@remoteramblers.com or for information concerning returns please see our return policy.